FAQ

Account confirmation, registration and deletion

Why register on Bax.tv?

A registered user gets benefits that others do not.

• Create a channel and upload videos. With a channel of your own you can share your interesting video content with viewers.
• New videos from the channels you subscribe to. Subscribe to our channels (in “Subscriptions”) and be the first to watch new videos on the topics you care about.
• Video hosting: you can keep an unlimited number of videos on Bax.tv's servers.
• Playlists and “Watch later”. Once registered, you can create playlists on your channel and add other users' videos to “Watch later”.

What do I need to register on Bax.tv?

• Use only a working e-mail address to confirm your Bax.tv account. We recommend not signing up with a work e-mail: you may change jobs, and we hope you will keep using Bax.tv for good.
• You can also sign up with your social media accounts.

Why must I confirm my e-mail address after registering?

If your contact details are wrong, you will not be able to recover your password, and you may lose access to the content you uploaded for good.

If you do not confirm your e-mail address within 7 days, your temporary account is cancelled, but all content linked to it is kept privately on our servers for 30 days. During that time your account and uploaded videos are easy to restore: confirm your Bax.tv account with your e-mail or with the temporary password sent to it.

What is a temporary password?

This password is generated automatically by Bax.tv, e-mailed to you after registration and stored encrypted in the database. Nobody can find it out, but we recommend replacing it with a permanent password of your own: it is generated automatically and is not easy to remember.

Why confirm my e-mail address?

If your contact details are wrong:

• We will not be able to reach you when we have exclusive or useful information. Please remember: we will not bother you with uninteresting e-mails — we will only write when there is truly interesting and important news. You can unsubscribe from the newsletter at any time.
• You will not be able to recover your password and may permanently lose access to the content you uploaded.

I can sign up quickly with a social network. Why do I need a Bax.tv account?

A Bax.tv account is created for you automatically so that you can:

• upload content to Bax.tv without extra steps;
• access the content you uploaded to Bax.tv at any time;
• manage your account, all related data and the content you uploaded;
• acquire the author's rights and obligations under Bax.tv's User Agreement and Privacy Policy.

How do I change my password?

Sign in to Bax.tv, go to your account and follow the steps under “Settings”.

How do I recover my password?

Click “Sign in” in the top right corner, choose “Forgot password” in the window that opens, enter the e-mail address you registered with and follow the instructions sent to it.

I want to sign in, but I'm told the user does not exist or the password is wrong. What should I do?

Just in case, check that what you entered is correct. If that does not help, try resetting the password for your e-mail address. If that fails too, describe the problem in an e-mail to info@bax.tv.

I registered and tried to recover my password, but no e-mail from Bax.tv has arrived. What should I do?

If there is no e-mail from Bax.tv in your spam folder, please report the problem to info@bax.tv as soon as possible.

What do I need to do to delete my account?

Once deleted, your account and all the videos you uploaded are marked as deleted. It will no longer be possible to find or watch those videos, including those shared through embed codes on Bax.tv and other sites. After thirty days, signing in and restoring the account's content will no longer be possible: thirty days after deletion all your data is permanently removed from all Bax.tv servers.

How can I restore my account after deleting it?

If fewer than 30 days have passed since deletion, simply sign in to Bax.tv as usual and your account will be restored automatically (along with all the videos you uploaded). If more than 30 days have passed, the account cannot be restored.

I can't sign in because my account has been blocked.

Most likely you have broken one of the provisions of the User Agreement you accepted when you registered. To find out why your account was blocked, write to info@bax.tv.

User channel: set-up and official status

If you want to become popular and take part in the partner programme, your channel must above all attract viewers with interesting videos. But how you present your account and your videos also plays a big part. Every user can name their channel, add a profile picture (avatar) and a cover image, and describe the channel. If a user really holds the copyright to the videos they upload, they can get official status from the Bax.tv editorial team. More about a channel's official status here.

Uploading videos

What do I need to upload videos?

Register or sign in on Bax.tv. Click the Upload button in the top right of the screen or follow this link. Choose the video on your device (laptop, etc.), give it a title and follow the instructions.

Is there a size limit for uploaded videos?

Video files of any type (Windows Media Video, Apple QuickTime, MPEG 1-4, 3gp, flv) must be no larger than 10 GB and no longer than 50 minutes.

How do I upload a high-quality video?

Upload quality video with these settings:

• Format: MP4
• Video codec: H264 (MainConcept)
• Audio codec: MPEG 2 AAC-LC, stereo
• Video settings: bitrate above 3600 kbps, 1280x720, frame rate 25 fps, a key frame every 50th frame
• Audio settings: bitrate 128 kbps, 44100 Hz

Why can't I download videos from Bax.tv?

We do not provide a service for copying or downloading videos from the site. A user may be held responsible for copying videos in breach of clause 5.15 of the Bax.tv User Agreement (clause 5.9 of the agreement).

A video is marked “18+”. What does this mean, and how can I remove it?

The “18+” mark on a video's page and in the player's warning means the video is not recommended for children. The age limit is set on videos with violent or erotic scenes, and on material with a lot of swearing. If you still believe your video was marked “18+” unfairly, let us know. We will check everything again.

Problems playing videos

I can't watch a video in good quality. Is something broken on your side?

Most likely you have an ad blocker installed. Bax.tv runs on advertising revenue. Users watch the ads, and that lets us pay for equipment and specialists, store videos and improve the player. It is fair that those users, not those who block ads, get all the site's features.

So what should I do?

Turn off your ad blocker. Or at least add our site to its exceptions.

If you don't have an ad blocker but still see this message, contact our support team.

A video doesn't work for me. What should I do?

If a video doesn't work, there are several ways to fix it. We recommend starting with the first and simplest:

1. Refresh the page with the F5 key.

2. If the video doesn't play or keeps stopping to load, pause it and come back in a few minutes.

3. Improve your browser's performance:

— make sure the latest version of your browser is installed;

— make sure JavaScript is enabled in your browser;

— close other pages that may slow down the video;

— clear the cache and delete cookies.

4. If none of this helps, watch the video a little later.